Shipping Information

- Every package is shipped from Spain.

- We use the public post service Correos.

- Every package is tracked. (Contact us if you didn't get a tracking number)

- Our tracking services should offer two delivery attempts plus leaving a notice of attempted delivery. If both attempted deliveries fail, the package should be held at the postal office of your area for 15 days. Please notice that this might vary depending on the services and professionality of the destination postal service.

- If the package fails to deliver/has the wrong direction/has unpaid custom duty, it will be sent back to us. Buyer will have to pay for shipping again so we can resend it.

- Additional customs, fees, tariffs might be applied to your package. It's the buyer's responsability to cover those.

- The main/public postal services of each country should handle the packages once they arrive to them.

-Some of countries's postal services might not track the number of your package. You can use Correos or third-party tracking sites like parcelapp, 17TRACK, etc. to track your package.

-If your package's tracking seems to be in limbo, contact your postal office and inquiry about your package by providing all info relevant to it (tracking number, recipient name, address)! It might be held due unpaid customs duty.